Terms and Conditions

1. Discount codes and promotional vouchers are available by completing the registration form. By completing the registration, you give us permission to send you codes from time to time, by email or via txt. You have the right to opt out of this by emailing us with your request. We also use social media to distribute promotional material so follow us @proteindepot.co.uk

2. Discount codes and promotions have validity dates, and some may have a limit on the number of times they can be used in general or by the same customer. To avoid disappointment, make sure you use the codes you receive in a timely manner.

3. From time-to-time product you have ordered may go out of stock, in these instances a refund will be issued to your card, and we'll notify you of the issue. We try our best to make sure this does not happen, but some may slip through the safety net of tech we employ to stop this happening.

4. Our Discord server is available of leaving messages as well as sending us email. Please choose one and stick to it to avoid being replied to twice. Please include order numbers, email address and mobile numbers in any communication to make sure we have some way or replying.

5. If you have any reason to complain then please send details over by email, and well do our best to resolve the problem asap.

6. If you have any suggestions or products, you'd like us to consider adding as a stock item, stick a request over on discord. Any site issues, please report them to us on Discord.

Shipping

1. Shipping is free when you spend over £50 after any discounts have been applied.

2. Day after next delivery is our aim, this may take longer on the odd occasion, we apologise in advance. Providing your mobile number during the order taking process allows the courier to update you on delivery dates/times.

Returns

1. You must in all cases notify us of any damage to the contents of your order within, 12 hours of the delivery arriving with you. Images of the damage to the product must be attached to the email you send. (Use the link above)

 2. Your payment method will be refunded in case where you choose a refund, alternatively we will replace the product.

3. Costs of the return of product for all reason excluding damage, is at your cost as a general rule but may be covered at our discretion.

4. Credit for return product is issued once the products have be inspected by us and will be credited to your payment method.